We want to keep St. Thomas Public Library relevant to a diverse and changing community. Help us explore our future by filling out our survey and letting us know what's important to you!
Ontario Works - FAQs
Q: Am I eligible for assistance if I am waiting for other income?
A: If you are applying for Ontario Works assistance while waiting for other income to start you may be eligible. In order to be eligible you will be required to sign an Assignment of Benefits form for the appropriate amount of income you are waiting for. The Assignment of Benefit form will be sent directly to your future income source agency in order to repay Ontario Works directly for any monies that are being issued for the same time period that you are receiving Ontario Works assistance.Please see our information on qualifying for Financial Assistance for more details.
Q: What types of income support may be available to me?
- Advanced Age Item
- Upfront Child Care Expenses
- Dental Care
- Discretionary Benefits
- Employment Start Up
- Special Diets
- Special Necessities
- Temporary Care Assistance
- Vision Care
- Domiciliary Care Assistance
- Funerals and Burial Assistance
Q: How does Ontario Works calculate my assistance amount?
The number of adults in the family benefit unit calculates the Basic Needs component and the applicant’s or benefit unit’s current living arrangements, and family demographics calculates the Shelter component. Using the above calculations and the social assistance rates established by the province, your worker will be able to calculate your monthly assistance.
Q: How do I find out if my monthly assistance has been issued?
Q: How do I receive my personal number to use the IVR?
Q: Is my income deducted dollar for dollar from my monthly assistance?
Q: What do I need to send in each month in order to receive my next month’s assistance?
A: Your requirements to submit each month will depend on your individual circumstances. Your worker will advise you of your monthly requirements.
Q: How do I complete an Income Statement?
Please note that you should contact your worker immediately if there has been a change in your circumstances in addition to recording the change on your Income Reporting Statement.
Q: I have child care costs. Does Ontario Works take this into consideration when determining the amount of income to be deducted from my monthly assistance?
A: If you are a sole support parent or if you are a two parent family and neither parent is available to care for the child/children and you pay child care expenses while you are working, you may claim these as an employment expense. This means that the amount you pay for child care, may be deducted from the amount that you earn.
Q: If I become ineligible to receive Ontario Works assistance due to my income from employment can I still get a drug card?
A: If you have been in receipt of Ontario Works assistance and your income made you ineligible you may be eligible to receive assistance with a drug card and other health benefits for a period of 6 months after you exit from social assistance or until benefits become available from your employer, whichever comes first.
Q: The drugs I am required to take are not covered on my drug card. What do I do?
A: Unfortunately Ontario Works is unable to assist with drugs that are not covered under the monthly drug card.
If you are in this situation there are two options for you to investigate.
1) You can ask your physician to prescribe another drug that does the same thing and is covered by the drug card; or
2) Ask your physician to request special authorization from the Ministry of Health to have the drug covered.
Q: I require a special diet. Is there additional assistance available for this?
A: If you or a member of your benefit unit requires a special diet due to a medical condition you will be given a special diet form to take to your doctor to be completed. Once the completed form is returned it will be reviewed by your worker to determine if the diet you require is covered under the Special Diet Schedule. Please keep in mind that not all special diets are covered.
Q: What type of employment supports may be available to me?
- Clothing/Special Equipment
- Supplies and Services
- Assessment Fees
Q: If I do not wish to participate in education at this time what other employment activities are available to me?
A: You and your worker may decide you possess the skill set to complete an Independent Job Search; this involves looking for a job independently using various resource tools. If you and your worker decide you are not ready for this type of job searching, you may decide to complete a Structured Job Search. Job searching may involve working with an outside employment agency such as Employment Services Elgin where the following services may be available.
- Resume writing
- Work Start program
- Job Searching Strategies workshop
- Life Skills workshop
- Interview workshops
- Scheduled attendance at the Resource Centre
- Access to the local job market using the local job bank
Q: I need to expand my skill set before I job search. What else is available to me?
Have you ever thought of offering your services to your community, having a sociable experience and gaining skills at the same time?
Community Participation could offer you all these amenities. Community Participation is any unpaid community service activity under the sponsorship of communities and/or public or non-profit organizations/agencies that allows you the opportunity to gain new skills that you could transfer to other employment positions in the future. If already volunteering in the community, this may be considered a self-initiated Community Participation so, if you are interested in this type of employment activity discuss it with your worker.
You can take an interest/creative talent and make it into a paying business. If you're interested, talk to your worker about getting into the program. Participants interested in a self-employment activity must develop a viable business plan and must be willing to work towards expanding the business until they are self sufficient.
The program requirements are as follows:
- Development and filing of a business plan within eight weeks of registration
- Obtaining a first sale within 16 weeks of registration
- Remain in full compliance with income reporting and other requirements specified in the Ontario Works Act.
We are excited to announce that construction of the Gateway Roundabout at the Sunset Drive and Wellington Road intersection will be starting the week of March 27th with completion by the end of June.
Effective March 21, 2017 the Community Recycling Centre will be returning to its full time operating hours. The site will be open Tuesday - Friday, 10 a.m. - 6 p.m. and Saturday 8 a.m to 3 p.m. Household hazardous waste is accepted on Saturdays only.
For more information on accepted waste types and associated costs, please visit the Community Recycling Centre page.
The First Avenue Widening project between Talbot Street and Steele Street will start the week of March 13 and be completed in June.
- 1 of 5
- next ›
How can we help?
A - Z
Pages in this section
- City Hall
- By-Law Enforcement
- City Clerk
- City Departments
- City Manager
- Contact Us
- Cultural Mapping Project
- Environmental Services
- Freedom of Information and Protection of Privacy
- Frequently Asked Questions
- Human Resources
- Mayor and Council
- Minutes and Agendas
- Ontario Works
- Planning and Building Services
- Police Building Background Information
- Select Committee for New Police Building
- Visiting Us